Welcome to Speech and Hearing

Christine, What a difference a couple of months make! I wanted to send to you a quick note of thanks for all your help in getting me acclimated to my new hearing aids.   I know it was a “rough start”, as there were a number of settings that were not in sync with my personal needs. However, your persistence has paid off, as I am now generally quite happy with the performance of my hearing aids.    My customer satisfaction is in large part due to your expertise, persistence and passion. You obviously know the products you offer, and you appear to have a great willingness to understand more about what products are being offered and the purpose they serve.   I personally appreciate your persistence; your frequent inquiries as to what about my hearing aids is working and what is not is something I have never experienced working with (now 5) different audiologists.   The combination of a strong product and an inquiring mind (yours) has given me the best chance of succeeding (sometimes I feel like it is surviving) in the corporate world.   I also am pleased with the receiver I wear around my neck, which has greatly assisted me with both my cell phone and when watching television.   Finally, I want to thank you for the passion you have for your work. At a point of great frustration with both my hearing and the lack of solutions perceived to be available to me, your passion for finding the right answer for me was huge in getting me to try another product. Although expensive, your efforts have sold me on the solution. Thanks for all your help. Sincerely, Steve P.