I just wanted to take the opportunity to reach out to you and express my sincere gratitude towards Gail Zanzalari. My son has been receiving speech therapy twice a week in the Park Ridge office since the fall of 2017. My insurance has been a bit troublesome, beginning with his early intervention services. As you can only imagine I have spent countless hours on the phone with BCBS trying to resolve this. Working with Gail has been a pleasure. She is a true advocate for all the patients at speech and hearing. She walked me through the entire process making sure that I understood exactly what needed to be done. She was always on point and responded quickly to myself as well as the insurance company. This situation has been quite trying and if I was not working with Gail I can only imagine how the insurance company may have “bullied me” into paying out of pocket for services that are indeed covered. No matter how many times BCBS requests paper work from Gail she sends them, again and again. I cannot express enough my sincere gratitude for Gail. I only wish other parents in similar situations have the opportunity to work with such a knowledge, caring, persistent individual.
My sincere appreciation,
Sarah and Shawn S.